1. About Selene Glow

What is Selene Glow and what do you offer?

Selene Glow is a beauty and lifestyle shop based in Edinburgh, United Kingdom, inspired by Selene, the Greek goddess of the moon. Our philosophy is simple, beauty should feel natural, balanced, and thoughtfully cared for.
Our journey began with a personal experience of learning how patience, consistency, and gentle care can support healthy skin and growing confidence. From that inspiration, Selene Glow was created to share products that support a mindful skincare routine.
We carefully select Korean skincare, 100% mulberry silk sleep accessories, and official K pop merchandise, bringing together beauty, comfort, and inspiration in one place.
For us, a natural glow means skin that feels healthy, hydrated, and well cared for, supported by consistent routines day and night. Through Selene Glow, we hope to support your routine, your confidence, and the small moments of inspiration that help you shine.

Are your products authentic?

Yes. All products sold at Selene Glow are authentic and sourced from trusted suppliers and official distributors.

Where do you ship from?

All orders are shipped from the United Kingdom.

How long does delivery take?

Orders are usually processed within 1 to 3 working days, Monday to Friday, excluding UK bank holidays.
Delivery times then depend on your location and the shipping option selected at checkout. Once your order is dispatched, you will receive a confirmation email with tracking information.

How can I contact you?

You can contact us through the contact form on our website or by emailing hello@seleneglow.com. We aim to respond as soon as possible and are happy to help with questions about products, orders, or general enquiries.

2. Korean Skincare

New to Korean Skincare? Start Here

What makes Korean skincare different?

Korean skincare focuses on hydration, gentle care, and long term skin health. Instead of relying on strong treatments, routines often use lightweight layers of nourishing products that help support the skin barrier and maintain balanced skin over time.
It is also known for combining innovative ingredients with high quality formulations at accessible prices, making it easier to maintain a consistent skincare routine without needing overly expensive products.

Do I need a full 10 step routine?

Not at all. A good skincare routine does not need to be complicated. It is always best to start with the basic essentials, such as a gentle cleanser, moisturiser, and daily sunscreen. This allows you to understand your skin and see what works best for you.
From there, you can slowly introduce extra steps like toner, essence, or serum if your skin needs additional hydration or targeted care.
The well known 10 step routine can be great for those who enjoy skincare and want to build a more complete routine over time, but extra steps are only helpful when your skin truly benefits from them.
In the end, skincare should feel simple, enjoyable, and tailored to your skin. Less stress, and more glow coming from what your skin actually needs.

Are Korean skincare products suitable for sensitive skin?

Many Korean skincare products are designed to be gentle, soothing, and hydrating, which can make them a good option for sensitive skin.
However, every skin type is different. If your skin is easily irritated, it is helpful to look for simple formulas with calming ingredients and avoid introducing too many new products at once.
We always recommend checking the ingredient list and doing a small patch test before using a new product, especially if you have sensitive skin or are trying a new product combination. Apply a small amount to a discreet area of skin and wait about 24 hours to see how your skin responds before using it as part of your routine.

Can I mix Korean skincare with other brands?

Yes, you can absolutely mix Korean skincare with products from other brands.
What matters most is choosing products that work well for your skin type and concerns, and introducing new products gradually so your skin can adjust.

How long does it take to see skincare results?

Some benefits, such as better hydration and improved skin comfort, may be noticed within a few days. Other changes, like brighter skin or smoother texture, usually take a few weeks of consistent use.
Results can vary depending on several factors, including your skincare routine, consistency, lifestyle habits, and the specific concern you are trying to address.
Please note that skincare products are cosmetic products, not prescription treatments. If you have persistent or more serious skin concerns, we recommend consulting a qualified healthcare professional. A gentle and consistent skincare routine can still help support your skin alongside any professional treatment.

Can skincare products be returned or refunded?

For hygiene and safety reasons, skincare and cosmetic products cannot be returned once they have been opened, unsealed, or used.
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. When contacting us, please include your Selene Glow order number and clear photos so we can review the issue and assist you.
If a return is accepted, the product must be unused, unopened, and in its original packaging.
We kindly recommend reading our full Return & Refund Policy before purchasing, as it explains all conditions in detail. These guidelines help us remain fair and transparent for all customers.

How to Build a Skincare Routine

What order should I apply my skincare products?

Skincare is usually applied from the lightest to the richest texture. A typical order is cleanser, toner, essence, serum, moisturiser, and sunscreen in the morning.

How do I start a skincare routine?

The best way to begin is by keeping it simple. Start with the essential steps, a gentle cleanser, a moisturiser, and daily sunscreen. These help keep your skin clean, hydrated, and protected.
Once your skin feels comfortable and you begin to understand what works best for you, you can slowly introduce additional steps such as toner, essence, serums, or gentle exfoliation, depending on your skin’s needs.
If you ever feel unsure, please feel free to contact us through our contact form or by email. We truly care about our customers and are always happy to help guide you on your skincare journey.
Any advice we provide is free and shared with care for general educational purposes, based on skincare ingredients and publicly available information. It is not medical advice. If you have specific skin conditions or medical concerns, we always recommend speaking with a qualified healthcare professional.

What is the difference between toner, essence, and serum?

Toners help refresh and prepare the skin after cleansing. Essences focus on hydration and skin support. Serums contain more concentrated ingredients to target specific concerns such as brightening or calming.

Can I use multiple serums in one routine?

Yes, but it is best to keep the routine balanced. Choose serums that work well together and introduce new products gradually to see how your skin responds.

How often should I exfoliate my skin?

Most people benefit from exfoliating one to three times per week, depending on skin type and the type of exfoliant used.

Ingredients and Skin Concerns

Which ingredients help with acne prone skin?

Ingredients such as salicylic acid, tea tree, and centella asiatica can help calm and support acne prone skin.

What ingredients help with dry or dehydrated skin?

Hydrating ingredients like hyaluronic acid, glycerin, and panthenol help attract and retain moisture in the skin.

What helps brighten dull skin?

Ingredients such as niacinamide, vitamin C, and rice extract are commonly used to improve brightness and even out skin tone.

Which ingredients help with dark spots or pigmentation?

Niacinamide, vitamin C, and gentle exfoliating acids can help improve the appearance of dark spots over time.

How do I choose the right products for my skin type?

Focus on your main skin concerns. For example, hydrating formulas for dry skin, balancing products for oily skin, and calming ingredients for sensitive skin.

Should I patch test new skincare products?

Yes. Apply a small amount of the product to a small area of skin and wait 24 hours to check for any irritation before using it fully.

3. Selene Glow Silk Essentials

About Mulberry Silk

What is Mulberry silk?

Mulberry silk is a high quality natural silk produced by silkworms that are fed only mulberry leaves. It is known for its smooth texture, durability, and softness.

What does 6A grade silk mean?

6A is the highest quality grade of silk. It indicates longer, stronger silk fibres that create a smoother and more durable fabric.

What does momme mean?

Momme refers to the weight and density of silk fabric. A higher momme number usually means thicker and more durable silk.

Why is silk better for skin and hair?

Silk creates less friction than cotton, which helps reduce hair breakage and sleep creases on the skin. It also absorbs less moisture, helping skincare remain on the skin overnight.

What is the difference between silk and satin?

Silk is a natural fibre, while satin is a type of weave that is often made from synthetic materials. Silk is generally more breathable and beneficial for skin and hair.

Can silk accessories be returned or refunded?

For hygiene and product safety reasons, silk accessories cannot be returned once they have been opened, unsealed, or used.
If your item arrives damaged or incorrect, please contact us within 14 days of delivery and include your order number and clear photos so we can review the issue and help resolve it.
Where a return is accepted, the item must be unused, unopened, and in its original packaging.
Please take a moment to read our full Return & Refund Policy before purchasing, which explains the conditions in detail and helps ensure fairness for all customers.

Silk Care and Washing Guide

How should I wash silk pillowcases?

Silk can be hand washed or machine washed on a gentle cycle using a mild detergent designed for delicate fabrics.

Can silk pillowcases be machine washed?

Yes, if washed on a delicate cycle with cold water and placed inside a laundry bag for protection.

How often should I wash silk pillowcases?

Washing once a week is usually recommended, similar to regular pillowcases.

How long does silk usually last?

With proper care, high quality silk pillowcases can last for many years.

4. K-pop Albums & Merchandise

Are your K-pop albums official?

Yes. All K pop albums sold at Selene Glow are official releases from authorised distributors.

Do albums include photocards?

Most albums include photocards and other inclusions. However, the exact contents depend on the specific album version.

Are your light sticks official?

Yes. All light sticks available in our store are official versions from the respective entertainment companies.

Can K-pop albums or merchandise be returned or refunded?

K-pop albums, light sticks, and official merchandise are collectable items, and their authenticity and value depend on them remaining sealed and unopened.
For this reason, opened or unsealed items cannot be returned or refunded.
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include your order number and clear photos or evidence so we can review the case fairly.
For full details, we kindly recommend reading our Return & Refund Policy before purchasing, so you understand the conditions and we can keep the process fair for all customers.

Pre-Orders

What is a K pop pre order?

A pre-order allows you to purchase an album before its official release date. The item will be shipped once it becomes available.

When will pre-order albums ship?

Pre-order albums are usually shipped shortly after the official release date and once stock arrives.

Can I cancel a pre-order?

Pre-orders can sometimes be cancelled before dispatch, depending on the order status. Please contact us as soon as possible if you need assistance.