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Selene Glow Ltd., “Selene Glow”, “we”, “us”, “our”, operates this website and store. We are committed to protecting your personal information and handling it responsibly, in line with the UK General Data Protection Regulation, UK GDPR, and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.
Who is responsible for your personal information
For the purposes of UK GDPR, the Data Controller is:
Selene Glow Ltd.
Registered in: United Kingdom
Registered office: 10/3 Granton Road, Edinburgh, Scotland, EH5 3QH
Company number: SC839709
Customer support: support@seleneglow.com
General enquiries: hello@seleneglow.com
Personal information we collect
Depending on how you use our website, we may collect:
How we collect your information
We collect personal information:
Why we use your information and our lawful bases
We process personal information only where we have a lawful basis under UK GDPR.
Marketing preferences
If you opt in to marketing, we may email you about new launches, back-in-stock updates, and curated edits. You can unsubscribe at any time via the link in our emails.
Cookies
We use cookies and similar technologies to keep the site working, remember preferences, analyse traffic, and support marketing. You can manage cookies through your browser settings and, where applicable, via our cookie banner.
Who we share your information with
We do not sell your personal data. We share information only where necessary to run our store, such as:
International transfers
Shopify and some service providers may process data outside the UK. Where personal information is transferred internationally, we rely on appropriate safeguards recognised under UK law, such as standard contractual clauses or adequacy regulations.
How long do we keep your information?
We retain personal data only as long as needed for the purposes described above, including legal, tax, accounting, and consumer rights requirements. Retention periods may vary depending on the type of data.
For example, order and transaction records are usually retained for tax and accounting purposes, while marketing data is retained until you unsubscribe or ask us to remove it.
Your rights under UK GDPR
You may have the right to:
To exercise your rights, email support@seleneglow.com. We may need to verify your identity before completing your request.
Complaints
If you are unhappy with how we handle your personal information, please contact us first. You also have the right to complain to the Information Commissioner’s Office, ICO, at ico.org.uk.
2. Cookie Policy
Selene Glow Ltd. (“Selene Glow”, “we”, “us”, “our”) uses cookies and similar technologies on our website to ensure it works properly, to understand how visitors use the site, and to improve your shopping experience. This Cookie Policy explains what cookies are, how we use them, and the choices you have.
This Cookie Policy should be read alongside our Privacy Policy, which explains how we handle personal information more generally.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions.
Cookies may be:
Types of cookies we use
We use the following categories of cookies:
Essential cookies
These cookies are necessary for the website to function securely and correctly. They support core features such as shopping basket functionality, checkout, and account security. Essential cookies do not require your consent and cannot be switched off.
Analytics cookies
These cookies help us understand how visitors use our website, for example which pages are visited most often or how users move through the site. This information helps us improve website performance and user experience. Analytics cookies are used only where you have given your consent.
Marketing cookies
Marketing cookies are used to support relevant content or promotions and to help us understand the effectiveness of our marketing activity. These cookies are used only where you have given your consent.
Managing your cookie choices
When you visit our website, you can choose whether to accept non‑essential cookies through our cookie banner. You can change your preferences or withdraw consent at any time by updating your cookie settings or through your browser controls.
Most web browsers also allow you to manage cookies through their settings, including blocking or deleting cookies altogether. Please note that disabling essential cookies may affect how the website functions.
Third‑party cookies
Some cookies may be placed by third‑party services we use, such as website analytics or payment functionality providers. These third parties may process information in accordance with their own privacy and cookie policies.
We take care to use reputable providers and ensure appropriate safeguards are in place in line with UK data protection law.
Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we operate our website. Any updates will be posted on this page, and the “Last updated” date at the top will be revised accordingly.
Contact us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: support@seleneglow.com
For more information about how we process personal data, please see our Privacy Policy.
